Contact Centre Support Learner

Recruiter:

The Skills Mine

Job Ref:

2172098472

Date posted:

Monday, February 2, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Candidates living with disabilities will be given priority.

Requirements:

A minimum of a Grade 12 / Matric
South African citizen
Strong verbal and written communication skills
Ability to communicate clearly and professionally with customers
Basic computer literacy and ability to navigate multiple systems
Ability to work in a fast-paced, target-driven environment
Strong problem-solving and listening skills
Customer-focused attitude with attention to detail

Responsibilities:

Handle inbound and/or outbound customer calls in a professional and courteous manner
Respond to customer queries, complaints, and requests accurately and efficiently
Capture and update customer information on internal systems
Resolve customer issues at first point of contact where possible
Escalate complex queries according to internal processes
Meet individual and team performance targets, including quality and productivity metrics
Maintain a high level of customer service and professionalism at all times
Adhere to company policies, procedures, and compliance requirements
Participate in training, coaching sessions, and team meetings

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