Customer service / Call centre (Logistics)

SUMMARY:
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POSITION INFO:

One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. 

Position Overview
We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth coordination of shipments and deliveries. You will be the first point of contact for clients, providing professional support and maintaining high service standards.

Key Responsibilities:
• Customer Interaction
• Answer inbound calls, emails, and chat inquiries promptly and professionally.
• Provide accurate information regarding shipments, delivery schedules, and logistics services.
• Handle complaints and escalate complex issues to the appropriate department.
• Logistics Coordination
• Track shipments and update customers on delivery status.
• Liaise with warehouse, transport, and operations teams to resolve service issues.
• Assist in scheduling pickups and deliveries.
• Problem Solving
• Investigate and resolve delivery delays, damaged goods, or misrouted shipments.
• Offer alternative solutions to meet customer needs.

Data Management:
Record customer interactions in CRM systems.
Maintain accurate documentation of service requests and resolutions.

Qualifications & Skills:
Education: High school diploma or equivalent; logistics or business-related qualification preferred.
Experience: 3–6 years in a call centre or customer service role (logistics/transport industry experience advantageous).

Skills:

Strong communication (verbal and written).
Problem-solving and conflict resolution.
Ability to multitask in a fast-paced environment.

Proficiency in MS Office and CRM software.
Knowledge of logistics processes (tracking, warehousing, transportation).

Competencies:

Customer-focused mindset.
Team player with collaborative attitude.
Attention to detail and accuracy.
Ability to remain calm under pressure.
• Time management and organizational skills.