Consultant: french Speaking Agent

SUMMARY:
We are seeking a Consultant to join our Call Centre team in a mid-level position, reporting directly to the Manager. The primary responsibilities include handling customer queries, resolving issues, and providing exceptional service in French

POSITION INFO:

We are seeking a Consultant to join our Call Centre team in a mid-level position, reporting directly to the Manager. The primary responsibilities include handling customer queries, resolving issues, and providing exceptional service in French

Duties and responsibilities:

• National Senior Certificate
• 1 – 2 years’ experience in a Call Centre or Customer Service environment is an advantage. (1 – 2 years)
• Computer literacy, including proficiency in MS Office (Word, Excel, Outlook)
• Multilingual skills with French(advantageous, depending on company requirements)
• Proficiency in relevant CRM systems and call centre software is beneficial