Communication Centre: Support Manager

SUMMARY:
Job Tittle: Communication Centre Support Manager


Key Responsibilities:

• Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre.
• Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams.
• Decision Making: Prioritize tasks, analyze data for informed decisions, and manage workflow efficiently.
• Managerial Functions: Oversee performance management, recruitment, and general people management.
• Coaching & Training: Provide ongoing coaching, identify training needs, and develop team members through structured plans.

• Matric/Grade 12
• Relevant financial qualification and completion of Regulatory Exam 1
• 3-5 years of Investment experience with strong product and process knowledge
• Proven Call Centre management experience preferred

• Client-focused with strong communication skills
• Ability to drive results and cultivate innovation
• Relationship building and client service orientation
• Analytical thinking, problem-solving, and leadership skills
• Proficiency in multitasking and working independently

POSITION INFO: