Collections Agent

SUMMARY:
Do you have a proven track record of recovering debt and meeting collection targets in a fast-paced environment?

POSITION INFO:
A well-established organisation within the education sector is seeking a Collections Controller to join their Accounts Receivable team.

This role is focused on managing and recovering outstanding fees from account holders, ensuring effective debt collection while maintaining a professional and customer-focused approach.

This role is based on Sandton.

Key Responsibilities:
Debt Management & System Administration

• Contact account holders at the start of the year to establish and agree on payment terms (monthly, termly, or once-off).
• Accurately capture and maintain payment agreements on the debt management system.
• Update account holder details and ensure all information remains current and accurate.
• Maintain consistent communication records through internal tracking systems.

• Monitor accounts monthly to identify and manage outstanding balances.
• Execute collection activities in line with a structured call schedule.
• Engage with account holders to discuss overdue accounts and negotiate payment arrangements.
• Implement appropriate recovery strategies, including payment plans and deadlines.
• Manage and follow up on broken payment arrangements within set timeframes.

• Proactively follow up on all overdue accounts and ensure timely collections.
• Verify payments received and follow up within specified timelines where payments are not honoured.
• Escalate and implement account holds in line with internal processes and management guidance.

• Grade 12 / National Senior Certificate (NQF Level 4)
• Minimum 3 years’ experience in a collections or debt recovery role
• At least 1 year’s experience in a shared services environment