Client Success Manager - Cape Town

SUMMARY:
DBN000390 – Client Success Manager - Cape Town

Position Purpose
To serve as the primary client contact, translating complex technical and compliance concepts into clear, actionable updates. Proactively resolve issues early and maintain strong stakeholder alignment throughout every engagement.
 
Role Requirements & Qualifications

1. Bachelor’s degree in Commerce, Business Administration, or a closely related discipline.
2. Must have a foundational understanding of ISO 27001 or equivalent information security frameworks.
3. Proven track record within the technology, SaaS, or digital services sectors.
4. Must exhibit hands-on exposure to conversational AI, customer engagement platforms, or the WhatsApp Business API.
5. Skilled in data mapping and transformation using Excel and Python

POSITION INFO:
Technical Competencies & Experience:

1. Act as the primary point of contact for an assigned portfolio of clients to build, maintain, and manage healthy long-term relationships.
2. Translate complex technical and compliance concepts (such as ISO 27001 info-security standards) into clear, actionable, and user-friendly communication.
3. Proactively identify and resolve client issues and technical roadblocks before they escalate, ensuring high levels of customer satisfaction.
4. Drive account portfolio growth by proactively identifying and executing upsell and cross-sell opportunities.
5. Partner with internal commercial and technical teams to coordinate projects, expand client relationships, and deliver maximum service value.
6. Align and manage diverse stakeholders across both enterprise clients and regulated industries throughout every stage of the engagement.

1. Excellent active listening, negotiation and presentation skills
2. Trustworthy and dependable
3. High level of confidentiality
4. Attention to detail