Client Success Manager

Recruiter:

WMS Secure

Job Ref:

290732524

Date posted:

Thursday, October 16, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

We are seeking a motivated customer-focused Client Success Manager responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities.

Position: Client Success Manager
Location: Kempton Park
Work Setup: Full-time

Key Responsibilities:

Engage with clients via various communication platforms to strengthen relationships and promote positive experiences.
Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention.
Manage client feedback through structured touchpoints to identify improvement areas and opportunities.
Collaborate with internal teams to resolve client concerns efficiently and professionally.
Track engagement metrics and prepare reports for management review.
Promote client loyalty by identifying opportunities for additional support, cross-selling, or referrals.
Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement.
Support marketing and communications initiatives through feedback insights and engagement campaigns.

What you will need:

At least 2–3 years of experience in customer service, client relationship management, or digital engagement.
Strong written and verbal communication skills.
Experience managing online client interactions and communication platforms.
Proven ability to build rapport and maintain positive relationships with clients.
Sales or target-driven background beneficial.
Proficiency with CRM systems and digital communication tools.

Benefits

Market related salary
Lucrative incentive scheme
Medical Insurance

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