Client Services Manager

Recruiter:

IntelliStaff

Job Ref:

JHB003698/SS

Date posted:

Monday, February 16, 2026

Location:

Johannesburg, South Africa

Salary:

25000 Monthly

SUMMARY:
Our client who is a leading fuel management solutions service provider is urgently looking to employ an experienced Client Services Manager at their organization

POSITION INFO:
Location: Bedfordview (Cyrildene), Gauteng

Requirements:

Matric
Relevant Studies / Certificates
5 years of experience in a similar role

Responsibilities:

Send out Promo to Clients
Do Courtesy Calls
Log Complaints and Queries with Technical Team and ensure they are resolved
Provide administrative support and assistance to all clients
Audit all client active accounts.
Develop liaison with technical and collection department to provide required information and acquire necessary documents.
Provide feedback and management reports to management.
Recommend implementation of enhanced processes.
Plan and schedule monthly meetings with clients.
Monitor client satisfaction through follow up on solving client issues and problems.
Initiate measures to research and resolve client raised issues.
Collaborate with clients to identify and implement value added services.
Compile and Maintain Publication Material for clientele
Sales to existing clients on all products
Customer Surveys to understand market trends and requirements
Attend / organize customer conferences
Maintain accurate customer Databases and CRM information
Marketing and Maintenance on Social Media Accounts and Events as well as Company Website

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