Client Services Consultant - Hybrid

Recruiter:

Network Contracting

Job Ref:

NCM002727/Zandi

Date posted:

Thursday, February 5, 2026

Location:

Johannesburg, South Africa

Salary:

R250 Per Hour Hourly

SUMMARY:
Brief Description:

Are you a client-focused Client Services Consultant with experience supporting priority or high-value clients? I’m currently inviting experienced Client Services Consultants to apply for a 6-month contract within the Financial Services sector. This role is ideal for professionals who thrive in fast-paced environments and are passionate about delivering exceptional client experiences.

POSITION INFO:
Key Responsibilities:

Act as the primary point of contact for Priority Clients, delivering personalised and expedited service across multiple communication channels.
Prioritise and manage client queries to ensure swift resolution and timely responses.
Anticipate client needs and proactively address potential issues.
Liaise with internal stakeholders, including product specialists and relationship managers, to expedite solutions.
Advocate for clients internally, managing escalations in line with policies and expectations.
Monitor SLAs and service performance, identifying opportunities for improvement.
Conduct regular client check-ins to gather feedback and enhance the client experience.
Identify opportunities to cross-sell or upsell based on client needs.
Maintain accurate records of client interactions within CRM systems.

Job Experience and Skills Required:

Education:

Bachelor’s Degree in Business Administration or related field.

Experience:

4+ years experience in a client service or customer-facing role.
2 years experience supporting priority, VIP, or key clients.
Sales Client Services Support and Delivery experience.
Proficiency in CRM systems and service management tools.
Knowledge of priority client service standards.
Familiarity with Financial Services regulations and compliance requirements.

Nice to Have:

Experience handling client escalations.
Exposure to sales support or account management.

Apply now!
For more exciting IT vacancies, visit: />I also specialise in recruiting within the following fields:
Financial Services | Client Services | Operations & Support | Data & Analytics | Software Engineering

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