Client Operations Assistant

SUMMARY:
Our client, a well-established investment management firm is seeking a detail-oriented Client Operations Assistant to join its team in Cape Town. Operating in a fast-paced investment environment, this role sits at the intersection of client service, trading support, investment reporting and operational data analysis. The successful candidate will play an important role in ensuring seamless client onboarding, maintaining accurate client and investment data, supporting daily trade execution and delivering high-quality investment reporting.

POSITION INFO:

Key Responsibilities

• Client Service & Onboarding Support
  • Respond to and resolve day-to-day client inquiries promptly and professionally.
  • Conduct investigations into client issues and liaise directly with investment platforms.
  • Support the client onboarding process to deliver a smooth, high-touch experience.
  • Manage client reporting tasks (preparing, requesting, sending, renaming, and organizing records).
• Investment Support & Reconciliation
  • Assist in creating and updating investment proposals, fact sheets, and private market reports.
  • Perform account checks to verify portfolio alignment with investment models and mandate guidelines.
  • Address discrepancies to optimize account accuracy and ensure accurate performance reporting.
• Operations & Data Analysis
  • Maintain data hygiene and safeguard the integrity of aggregated business data.
  • Develop, refine, and optimize Excel spreadsheets and pivot tables to streamline reporting and drive operational efficiency.
• Trading Support
  • Support daily trading operations and semi-annual trade execution processes.
  • Ensure all trade execution strictly complies with internal guidelines and regulatory standards.

Key Requirements & Qualifications

• Degree in Finance, Economics, Business Administration, or a related field.
• Advanced proficiency in Microsoft Excel (including pivot tables and data modeling).
• Strong analytical and problem-solving skills for handling account reconciliations and investigations.
• Meticulous attention to detail with high accuracy across data, trade, and reporting workflows.
• Excellent communication skills for effective collaboration with clients, platforms, and internal teams.
• Proven ability to prioritize tasks and multitask efficiently in a dynamic, fast-paced environment.

What We Offer

• Dynamic and collaborative team culture with clear opportunities for career growth.
• Leave policy of 22 annual leave days (excluding public holidays).
• Target Start Date: 04 January 2026.