Client Liaison Officer

Recruiter:

Flair TM

Job Ref:

JHB000176/SB

Date posted:

Thursday, August 28, 2025

Location:

Johannesburg, South Africa

Salary:

100000 Annually

SUMMARY:
My client, a leading Property Management Company, is seeking a proactive, energetic, and customer-focused Client Liaison Officer (CLO) to support their Johannesburg CBD operations. The CLO acts as the primary point of contact for students, staff, and stakeholders, ensuring smooth day-to-day operations, administrative support, and an exceptional customer experience across the property portfolio.

POSITION INFO:

ð Key Responsibilities

Customer Service & Stakeholder Management:

Greet and assist students, clients, and visitors, providing friendly, professional, and service-oriented support.
Address student queries related to laundry, Wi-Fi, electricity, FG Nexus, and other services.
Assist in resolving student disputes and escalations regarding maintenance or charges.
Support marketing campaigns and control Brand Ambassadors on-site.

Administrative & Office Support:

Maintain the office and administrative areas to reflect the company’s brand standards.
Assist Office Manager duties: ordering stationery, refreshments, managing phones, and preparing for meetings.
Maintain the annual diary for reporting and inspections, including CAPEX projects, H&S inspections, and preventative maintenance.
Support Property and Maintenance Managers in documentation, reporting, and stock management.

Maintenance & Facility Support:

Assist Maintenance Manager with stock ordering, dispatching, and records maintenance.
Support inspections for entry, exit, and room readiness.
Distribute and manage laundry cards and oversee student move-ins.
Help in the allocation and tracking of maintenance job cards and quality control of completed work.

Leasing & Intake Support:

Assist Debtors Administrators during intake periods, ensuring leases are signed and students are allocated to correct rooms.
Support the in-take and vacate processes and conduct room showings.
Prepare show units with décor for marketing purposes.

Additional Duties:

Assist with ad hoc tasks as required by management.
Ensure compliance with all operational processes, reporting standards, and company policies.
Maintain excellent telephonic etiquette, communication, and time management.

ð¯ Candidate Requirements

Energetic, punctual, and service-oriented.
Friendly, approachable, and customer-focused.
Self-motivated, goal-driven, and team-oriented.
Ability to multitask, work independently, and handle pressure.
Proficient in Microsoft Office 365, particularly Excel.
Basic financial acumen and adaptability to new electronic platforms.
Strong communication, listening, and interpersonal skills.
Flexible to work overtime during open days or vacate periods.
Some marketing experience is a benefit.

ð Why Join?

This is an exciting opportunity to play a key role in student experience and operational excellence in a dynamic property management environment. You’ll be the face of the company, ensuring smooth operations, assisting students, and supporting property and maintenance management teams.

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Client Liaison Officer

ð Key Responsibilities

ð¯ Candidate Requirements

ð Why Join?

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Similar jobs you might be interested in:

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ð Key Responsibilities

ð¯ Candidate Requirements

ð Why Join?