JP 16652 - Customer Service Supervisor

The Customer Liaison Officer serves as the primary connection between the company and its customers, ensuring seamless communication, timely issue resolution, and a positive customer experience. This role plays a pivotal part in building long-term relationships, maintaining client satisfaction, and promoting customer loyalty.

• Act as the first point of contact for customer inquiries, complaints, and feedback via phone, email and in-person.
• Coordinate communication between customers and internal departments to ensure timely updates and resolutions.
• Maintain accurate records of customer interactions using CRM tools and reporting systems.
• Set up meetings with new customers
• Draft costings and proposals
• Prepare presentations