Client Consultant and Support

Recruiter:

Network Recruitment

Job Ref:

ITA005824/Jess

Date posted:

Monday, May 25, 2026

Location:

Johannesburg, South Africa

Salary:

12000 Monthly

SUMMARY:
We are seeking a highly motivated and detail-oriented Client Support professional to join a fast-growing, technology-driven environment. This role sits at the intersection of client service, operations, and digital platform support, delivering high-quality experiences to both clients and end users.
You will play a key role in supporting platform users, managing client relationships, and ensuring the seamless administration of complex processes within a structured, SLA-driven environment. This is an exciting opportunity to work with global clients while building expertise in a dynamic and evolving industry.

POSITION INFO:
Key responsibilities:
Client support & onboarding

Support the onboarding of new clients and assist with data migration following established processes
Configure platform features, communication templates, reporting tools, and workflows
Maintain accurate client data, including rules, parameters, and system configurations
Build strong client relationships and act as a reliable point of contact for queries and issue resolution

Participant & user support

Manage inbound queries via calls and tickets, ensuring timely and professional resolution
Assist users with platform access, navigation, and basic troubleshooting
Explain processes and system functionality clearly in simple, non-technical terms
Guide users through transactions and platform activities (without providing financial or investment advice)
Ensure all interactions are logged and tracked accurately in CRM/ticketing systems

Service delivery & quality assurance

Deliver support in line with agreed service levels and response times
Prepare reports on activity, service performance, and trends
Identify recurring issues and contribute to continuous improvement initiatives
Maintain and update FAQs, process documentation, and knowledge base materials
Collaborate with internal teams to resolve complex issues and enhance overall service delivery

Qualifications and requirements

Bachelor’s degree (Business, Commerce, HR, Operations, or related field preferred)
Strong communication skills with a professional and confident approach (written and verbal)
High attention to detail and strong organisational skills
Comfortable working with spreadsheets, CRM/ticketing systems, and digital platforms
Ability to simplify complex processes and explain them clearly
Experience working in a client-facing, service desk, or contact centre environment is advantageous
Ability to work within SLA-driven environments and manage a high volume of queries

Additional considerations:

Willingness to work flexible or rotating shifts aligned to global client time zones
Exposure to data management, onboarding processes, or technical platforms is beneficial
Experience supporting international clients or operating in a fast-paced environment is advantageous

Apply now!

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