Class Manager

SUMMARY:
Role Purpose:

• The Class Management Officer will support the delivery and coordination of training programmes, including QCTO-aligned qualifications, learnerships, digital skills bootcamps, and client-focused training interventions. The role involves managing operational processes, ensuring compliance with SETA/QCTO requirements, supporting learners and facilitators, and maintaining the smooth execution of projects

POSITION INFO:
Key Responsibilities:
Programme Management:

• Assist with the end-to-end management of training programmes (planning, scheduling, execution, and reporting)
• Coordinate learner onboarding, induction, attendance, and progress tracking
• Support Programme Managers in aligning programmes with QCTO, SETA, and client requirements
• Track deliverables such as POEs, assessments, submissions, and certifications
• Escalate learner or facilitator issues promptly

• Manage daily class operations, including attendance, timetabling, and resource allocation.
• Ensure effective communication between facilitators and learners to address academic and operational issues
• Maintain learner discipline and engagement, ensuring a positive and professional classroom environment
• Coordinate learning materials, venues, and logistical arrangements
• Implement learner support initiatives to improve retention and performance

• Maintain programme documentation, contracts, registers, and live trackers
• Support payroll, invoicing, and financial reconciliations for funded programmes
• Work with the Quality Assurance team to ensure compliance with QCTO/SETA audits
• Assist in digitising and automating operational workflows (attendance, reporting, invoicing)

• Liaise with learners, facilitators, and clients to ensure smooth programme delivery
• Act as a support contact for facilitators, ensuring they have the required resources
• Support marketing and reporting requirements for clients, SETA, and QCTO

• Maintain dashboards and reports on learner performance and programme outcomes
• Track project risks and escalate issues to the Programmes Manager
• Compile monthly and quarterly reports for management and SETA/QCTO submissions

• Strong organisational and project management skills
• Understanding of QCTO, SETA, and accreditation processes.
• Proficiency in MS Office (Excel, Word, PowerPoint); exposure to LMS/e-learning platforms an advantage
• Excellent communication and stakeholder management skills.
• Problem-solving mindset with attention to detail
• Ability to work under pressure and meet deadlines

• National Diploma/Degree in Education, Business Administration, Project Management, or related field
• 1–3 years’ experience in training operations, programme coordination, or project administration
• Experience in a training provider/SETA/QCTO-accredited environment will be an advantage
• Exposure to digital learning, blended learning, or e-learning delivery preferred