SUMMARY:
To ensure smooth, efficient operations by accurately processing cash bets, while providing exceptional customer service and adhering to regulatory requirements related to horse racing and betting, whilst keeping the premises clean and hygienic. Ensuring that the premises are presentable and conducive to daily operations.

POSITION INFO:

Requirements

• Diploma or Certificate (NQF Level 5) in business administration or related would be advantageous. Matric Grade 12 (NQF Level 4) with Mathematics as a subject.
• Previous experience in a customer service, retail or hospitality role is advantageous.
• Computer Literacy is a pre-requisite.
• Industry Knowledge of the betting and gambling industry.
• Knowledge of basic mathematical skills to calculate odds and payouts accurately.
• Knowledge of industry legislation e.g. Licensing, NRGP, POPIA and FICA.
• Knowledge and understanding of the company policies and procedures.

Key Performance Areas: 

1. Provide Exceptional Customer Service: 

• Provide exceptional customer service to all patrons, assisting with inquiries, explaining betting procedures, and resolving any issues or complaints that may arise.
• Provides relevant information to customers to guide betting decisions.
• Listens attentively to customers in order to correctly understand queries.
• Asks questions of clarity to correctly respond to customer queries.
• Escalates difficult queries to Branch Manager for resolution.
• Correctly refers customers to relevant divisions within the organisation to address customer queries.

2. Process Cash Bets for Customers  

3. Security and Compliance

• Ensure compliance with all relevant laws, regulations, and policies related to horse racing and betting.

4. Cleaning

• Dusting, sweeping, mopping, and vacuuming floors, carpets, and other surfaces to remove dirt, debris, and stains.
• Ensure that all customer areas are cleaned and maintained.
• Sanitization: Disinfect and sanitize restrooms, kitchens, and other areas to prevent the spread of germs and maintain a hygienic environment.Waste Disposal: Properly collect and dispose of waste and trash in designated receptacles following established waste management guidelines.
• Restocking Supplies: Monitor and replenish cleaning supplies and restroom essentials like soap, toilet paper, and paper towels.
• Reporting Maintenance Issues: Inform Branch Manager of any maintenance or repair issues noticed during cleaning tasks.
• Adhering to Safety Guidelines: Follow safety protocols and use appropriate protective gear when handling chemicals or cleaning potentially hazardous areas

If you are interested in applying for this position and have the necessary qualification, experience, knowledge, and skills, please forward your cv including credentials to Please note that applications are strictly submitted online.

Please consider your application unsuccessful if you have not received a response within three-weeks of submission. 

Closing Date: 17 NOVEMBER 2025

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