Claims Team Leader

Recruiter:

CFS Recruitment

Job Ref:

PTA000265/RC

Date posted:

Tuesday, September 9, 2025

Location:

Centurion, South Africa

Salary:

400000 Annually

SUMMARY:
Looking for an experienced Claims Team Leader with a background in both personal and commercial lines for a permanent position in Gauteng.

POSITION INFO:

Claims Team Leader

Seniority Level: Mid Career (Above 6 yrs exp)Type: Permanent

Duties and Responsibilities:

Supervising a team of Claims Consultants (focusing on personal and commercial lines)
Identify the training and development requirements of the team members
Monitor the performance of each team member, provide feedback and implement corrective action
Report, investigate, and assist with disciplinary action
Develop and maintain professional relationships with clients, advisor offices, and service providers
Coordinate daily claims activities and improve service delivery
Resolve complaints and escalated queries efficiently
Complete monthly data analysis and reporting tasks
Strong supervisory, negotiation, and problem-solving skills
Client-focused with excellent interpersonal and communication skills
Policy, product, and systems knowledge with ability to work in a fast-paced environment

Qualifications and Skills:

Qualifications: RE 5, FETC in Short Term Insurance NQF 4, MatricExperience: Minimum 5 years of Claims Team Leader experience in short-term insurance including supervisory experienceSkills: CPD Points, Excellent communication skills, Deadline-oriented, and resilienceSector: Insurance | Function: Claims Team Leader: Commercial & Personal Lines | Qualification Type: Certificates/Certification

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Claims Team Leader

Claims Team Leader

Duties and Responsibilities:

Qualifications and Skills:

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