Claims Consultant (RE5) - Roodepoort

Recruiter:

Talent Evolution

Job Ref:

PTA001917/WO

Date posted:

Tuesday, April 28, 2026

Location:

Johannesburg, South Africa

Salary:

R16 000 Monthly

SUMMARY:
Role Purpose:
The Claims Consultant is responsible for processing and adjudicating motor and non-motor insurance claims in accordance with prescribed procedures and protocols.
The role ensures accurate claims handling, effective communication with stakeholders, and adherence to quality and productivity standards within a call centre environment.
Key Responsibilities:
Claims Processing & Adjudication

Process and assess motor and non-motor insurance claims in line with company procedures
Ensure accurate documentation, logging, and updating of claims on the relevant system
Maintain high levels of accuracy and quality in all claims assessments
Ensure compliance with policy terms, conditions, and underwriting requirements

Client & Stakeholder Communication

Handle queries from policyholders, service providers, and internal stakeholders
Provide professional and timely feedback on claims progress and outcomes
Liaise effectively with service providers to ensure smooth claims processing
Maintain a professional, friendly, and customer-focused approach at all times

Performance & Administration

Meet daily, weekly, and monthly productivity and capture targets
Ensure all claims-related administration is completed accurately and timeously
Maintain proper records and ensure all required documentation is in place

Quality & Continuous Improvement

Maintain quality standards in all work outputs
Continuously improve knowledge of policy wordings, benefits, and claims procedures
Participate in activities aimed at enhancing personal competence and performance

POSITION INFO:

Role Requirements:
Qualifications

Matric
RE5 Certificate (Essential)

Experience

Minimum 2 years’ experience in a call centre environment
Experience in an insurance environment advantageous
Exposure to underwriting and claims management processes

Skills & Competencies

Strong analytical and problem-solving ability
Ability to work under pressure and meet deadlines
Good understanding of claims processes and procedures
Proficiency in Microsoft Office
Strong communication and interpersonal skills
Ability to work both independently and within a team

Key Attributes

Professional, positive, and customer-focused approach
Strong attention to detail and accuracy
Logical thinker with sound judgement
Self-motivated and proactive
Reliable and performance-driven

Should you not receive a response within 10 working days, please consider your application unsuccessful.

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