Claims Administrator

SUMMARY:
Highway Area - Do you excel at guiding clients seamlessly through the insurance claims process with care and confidence? Join a dedicated, close-knit brokerage where your claim expertise and supportive nature are valued!

POSITION INFO:
An established short-term insurance brokerage located in the Highway area, providing tailored personal and commercial risk solutions to a diverse client base.
 
We are looking for a practical Claims Administrator / Technician to take full responsibility for end-to-end insurance claim submissions, negotiations, and administration on behalf of personal and commercial clients.
 
Key responsibilities

• Receive, register, and process commercial and domestic insurance claims from start to resolution.
• Act as the direct link between clients and insurers to ensure fair and timeous claim outcomes.
• Prepare, verify, and submit all required claim documentation on Cardinal.
• Keep clients updated throughout the claim lifecycle, diffusing stress with clear communication.
• Assist team members with general insurance administration duties as operational demands require.

• Minimum of 5 years’ experience handling short-term insurance claims (Commercial and Domestic).
• Proven hands-on experience using the Cardinal operating system.
• Sound technical understanding of short-term insurance policy terms and claim procedures.
• Relevant FAIS accreditation (preferred).
• Professional, well-presented appearance.
• Consistent punctuality and exceptional reliability.

• High level of empathy with the ability to appease and reassure stressed clients.
• Strong collaborative spirit and willing attitude within a supportive office environment.
• Clear, professional communication skills.