Change Manager - Online Fulfilment Projects

Recruiter:

Future Careers

Job Ref:

FUT - CM

Date posted:

Friday, August 21, 2026

Location:

Cape Town, South Africa

Salary:

Market related

SUMMARY:
A leading retail organisation is seeking an experienced Change Manager to drive the successful implementation and adoption of online fulfilment initiatives across its national store network.

POSITION INFO:

This is a highly operational and stakeholder-focused role, responsible for ensuring that stores and fulfilment teams are fully prepared for changes to systems, processes and ways of working. The successful candidate will act as the key link between Store Operations, Selling Operations and the broader Programme team, ensuring that change is effectively communicated, embedded and sustained.

The ideal candidate will have strongretail change management experience, excellent stakeholder engagement skills and a solid understanding ofeCommerce and online fulfilment environments. This role will suit someone who is equally comfortable developing a change strategy and being hands-on in stores to drive adoption and resolve implementation challenges.

Duties & Responsibilities

The Change Manager will be responsible for driving the successful implementation of online fulfilment initiatives within the retail store environment.

The role will ensure that new systems, processes and ways of working are effectively introduced, adopted and sustained across stores. Working across operational and programme teams, the Change Manager will lead change management, stakeholder engagement, readiness and adoption activities to support a seamless experience for both customers and employees.

1. Retail Change Management – In-Store Focus

Develop and execute comprehensive change management plans for new online fulfilment initiatives.
Partner with key stakeholders to ensure stores and fulfilment teams are fully prepared for implementation.
Assess and coordinate readiness acrosspeople, processes, systems and communications.
Support the design and deployment of training, ensuring content is relevant and practical for retail and online fulfilment colleagues.
Identify risks, barriers and resistance to adoption and implement appropriate interventions.
Drive compliance, adoption and long-term sustainability of new processes and ways of working.
Provide hands-on support to stores during implementation and transition periods.

2. Stakeholder Engagement

Act as a key point of contact for store managers and operational stakeholders throughout fulfilment change initiatives.
Build strong relationships across Store Operations, Selling Operations and Programme teams.
Facilitate effective feedback loops between stores and central programme teams.
Translate programme objectives and changes into clear, practical messages for frontline teams.
Communicate across multiple channels to build awareness, understanding, buy-in and confidence.
Proactively identify stakeholder concerns and ensure these are addressed throughout the change journey.

3. Continuous Improvement & Benefits Realisation

Monitor and report on adoption, implementation progress and benefits delivered by online fulfilment initiatives.
Use operational and fulfilment data to assess the impact of change.
Work with data and insight teams to evaluate improvements in areas such as sales, customer experience and operational efficiency.
Identify opportunities for continuous improvement based on store feedback, performance data and lessons learned.
Identify successful practices and support their rollout across the national store network.
Track key measures and provide insights to programme and operational leadership.

Desired Experience & Qualification

Key Skills & Competencies

The successful candidate will demonstrate:

Strong understanding ofretail operations and online fulfilment models.
Proven experience inchange management and organisational transformation.
Excellent stakeholder management, influencing and communication skills.
Strong analytical and problem-solving capabilities, with the ability to interpret operational and fulfilment data.
Ability to translate strategic objectives into practical, hands-on implementation activities.
Strong project management capability, including managing timelines, risks, dependencies and deliverables.
Ability to operate effectively in a fast-paced, complex and highly collaborative environment.
A collaborative leadership style with the ability to influence stakeholders across different functions and organisational levels.
Strong facilitation, training and communication skills.
Willingness and ability to travel nationally and work directly with stores and frontline teams.

Qualifications & Experience

Essential / Preferred

5+ years'' experiencein change management, retail transformation or a closely related discipline.
Previous experience managingcross-functional retail change projects.
Strong understanding of retail store operations.
Experience working across multiple stakeholders and business functions.
Degree inBusiness, Supply Chain, Operations Management or a related fieldis preferred.
Experience withineCommerce or online fulfilmentwould be advantageous.
Change Management or Project Management certification would be desirable.

Ideal Candidate Profile

The ideal candidate is ahands-on, commercially aware Change Managerwho understands that successful transformation in a retail environment depends on more than simply implementing a new system or process.

You will be comfortable engaging with senior stakeholders while also spending time in stores, understanding frontline challenges and ensuring that changes work in practice. You will be able to balance strategic change planning with practical delivery, use data to measure adoption and benefits, and build strong relationships that enable sustainable change.

Experience inretail transformation, eCommerce, online fulfilment, store operations or large-scale operational changewill be highly advantageous.

Contract Overview

This is a12-month contract opportunity.

The role is based at Head Office and requiresnational travel to stores and business divisions, making it particularly suited to a Change Manager who enjoys working directly with operational teams and seeing transformation implemented on the ground.

Similar jobs you might be interested in:

Change Manager - Online Fulfilment Projects
Location: Capetown
Salary: Market related
A leading retail organisation is seeking an experienced change manager to drive the successful implementation and adoption of online fulfilment initiatives across its national store network.
Today

Senior Financial Controller
Location: Woodstock
Salary: Market related
Do you thrive on turning complex financial data into clear, reliable insight? We're looking for a se
17 days ago

Credit Origination Manager
Location: Cape Town
Salary: Market related
Our client, a well-established player within the financial services sector, is looking for a Credit
39 days ago

Sales Representative (Oakley/Ray-Ban eyewear, Oakley Apparel, Footwear and Accessories)
Location: Capetown
Salary: Market-related
The purpose of this role is to develop effective business relationships with retail stores outside of the traditional optical channel, specifically focusing on independent fashion, departmental, footwear, and sports doors.
65 days ago

Fulfilment Specialist - (CONTRACT)
Location: Cape Town
Salary:
72 days ago

Group Hr Operations Manager
Location: Cape Town
Salary: 850 000 Annually
A diverse business with global offices is seeking a commercially minded Hr professional with extensive project management exposure. You will lead key HR systems, governance and people initiatives globally.This is a highly visible role, ideally suited to someone who enjoys building structure, improving processes and driving consistency across a growing organisation. Working closely with senior lead...
2 days ago

Product Manager (eCommerce) (CPT Onsite)
Location: Cape Town
Salary:
4 days ago

Document Specialist
Location: Tyger Valley
Salary:
Our client is seeking a highly organized and detail-oriented Document Specialist to join their team in Tyger Valley, Cape Town. The ideal candidate will have excellent English communication skills, advanced MS Word and documentation expertise, strong computer literacy, and proven Dictaphone and audio/copy typing experience. A minimum typing speed of 65 words per minute is required. The successful ...
1 day ago

Digital Marketing & Growth Manager
Location: Cape Town
Salary:
7 days ago

National Financial Manager
Location: Stellenbosch
Salary:
8 days ago

Change Manager - Online Fulfilment Projects

Duties & Responsibilities

Desired Experience & Qualification

Similar jobs you might be interested in:

Jobseekers

Recruiter

General