Cash Processing Centre Manager

SUMMARY:
IZI South Africa,, a leading provider of integrated cash management solutions

POSITION INFO:

IZI South Afica, a leading provider of integrated cash management solutions, is inviting individuals to apply for a Cash Processing Manager (CPC) Manager based at our offices in Cape Town.

About the Role:

The Cash Processing Centre Manager is responsible for overseeing all cash-related activities, ensuring compliance with contractual obligations, implementing company procedures cost-effectively, managing CPC staff, and improving profitability.

Key Performance Areas include:

• Effective management of Cash Processing Centre Operations: Understanding and complying with policies and procedures, providing performance information, managing reconciliations, authorizing EFT payments, ensuring staff have necessary tools, maintaining equipment, and adhering to legislative and company standards (including SARB, Health and Safety, security, HR, finance, and risk).

• Effective management of Cash Centre staff: Setting behavior standards, managing housekeeping, implementing cost-saving models, managing budgets, wages, and overheads, preventing claims, optimizing labour and organization, ensuring adequate staffing, overseeing employee records, identifying and arranging training, succession planning, promoting personal development, monitoring motivation levels, conducting disciplinary actions, holding staff meetings, and maintaining trade union relationships.

• Effective management of Customer Relationships: Maintaining customer retention and service levels, managing SLAs, and investigating customer queries and complaints.

• Effective management of the Risk process and Compliance: Monitoring loss prevention and reduction, ensuring adherence to procedures, utilising company systems, and maintaining audit records.

• Health and Safety: Reporting and discussing safety incidents, following up on safety activities, attending safety programs, complying with policies, and distributing safety information.

Minimum Requirements:

• Qualification: Tertiary qualification in banking, financial services, or general management preferred; valid driver's license.

• Experience: Minimum 3 years' experience, knowledge of Cash Centre policy and procedures, relevant SARB legislation, HR policy and procedures, Health and Safety legislation, and sound understanding of financial information.

• Skills and Attributes: Communication (written and verbal), intermediate MS Office (Excel), Google, report and analysis of information, awareness of market environment, delivering strategy, driving change, staff management, working with complexity, managing professionally, customer thinking, and collaborating and cooperating.

• The successful candidate will be required to work nightshift

The role also requires flexibility in working hours and adherence to IZI values: integrity and respect, safety and security, service excellence, teamwork, and innovation. If this role is a fit for you please apply.