Care Navigator

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

716124

Date posted:

Monday, July 20, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Key Responsibilities

Welcome patients and visitors in a courteous, professional and supportive manner

Answer incoming calls promptly, managing enquiries effectively

Book, amend and cancel appointments in line with established protocols

Use care navigation principles to direct patients to the most appropriate clinician or service

Manage requests for repeat prescriptions in accordance with policy

Maintain strict confidentiality at all times

Manage incoming and outgoing correspondence, including letters, emails and referrals

Update demographic details and maintain accurate electronic records

Scan, file and upload documents in line with information governance requirements

Provide administrative support to clinical and operational teams as needed

Use clinical systems (e.g., EMIS or equivalent) accurately and efficiently

Comply with GDPR, data protection and confidentiality standards

Maintain accurate data entry and documentation

Follow all organisational policies, procedures and standard operating processes

Similar jobs you might be interested in:

Care Navigator
Location: Cape Town
Salary:
1 day ago

Professional Nurse (PN) | Palliative Care 🌟Franschhoek Hospice
Location: Capetown
Salary: Neg
Professional Nurse (PN) | Palliative care 🌟Franschhoek Hospice
6 days ago

Customer Care Representative (eCommerce & Operations)
Location: Capetown
Salary: Market-related
This is not a traditional, rigid call center environment.
53 days ago

Maintenance Fitter - Asset Care Artisan
Location: Cape Town
Salary: R45 0000.00
A position has arisen for an experienced Maintenance Fitter (Asset care Artisan) to ensure optimal performance, reliability, and availability of all machinery and equipment within the department. The successful candidate will play a key role in preventative maintenance, breakdown response, and continuous improvement of mechanical systems to support production efficiency and quality standards.
13 days ago

Beauty & Skin Care Therapist
Location: Table View
Salary:
70 days ago

Customer Care Agent (Hardware / Software)
Location: Stellenbosch
Salary:
Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer care Agent.As a Customer care Agent, you will be the first line of support services for their company. Your purpose as a Customer care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they ...
7 days ago

ECP (Employee Care Plan) Product Specialist
Location: Capetown
Salary: Market-related
Our client, a digital life insurance company, is on a mission to secure the financial futures of millions of South Africans.
84 days ago

Care Navigator

Similar jobs you might be interested in:

Jobseekers

Recruiter

General