Car Rental Agent

SUMMARY:
Position: Car Rental Agent (Experience in a similar role will secure)
Location: Cape Town International Airport

POSITION INFO:
Hospitality Hire is recruiting on behalf of our client, a leading Car Rental Company, for the position of Rental Agent based at Cape Town International Airport.
As a Rental Agent, you'll play a key role in ensuring a smooth and hassle-free vehicle rental experience while upholding high standards in service and vehicle management.
If you are passionate about customer service, thrive in a fast-paced environment, and have a strong eye for accuracy and professionalism, this opportunity could be the perfect fit for you.

Minimum Requirements (Non-Negotiable)

• Education & Experience: Grade 12 (Matric) or equivalent qualification, with at least one year of experience in a customer-facing or service-driven role.
• Customer Service Skills: Proven ability to deliver outstanding service, manage bookings, and resolve customer inquiries efficiently.
• Administrative Accuracy: High attention to detail when completing documentation, processing rentals, and managing billing or inspection records.
• Computer Literacy: Proficiency in Microsoft Office and general computer applications.
• Driver’s Licence: Valid driver’s licence and reliable transport to commute to the airport.

• Previous experience in the car rental, travel, or hospitality industry.
• Familiarity with rental or reservation software systems.

Key Qualities

• Strong customer focus and commitment to service excellence.
• Excellent planning, coordination, and time management skills.
• Sharp attention to detail and record accuracy.
• Integrity and professionalism in all customer and company dealings.
• Ability to work under pressure in a busy, fast-paced environment.
• Adaptability and willingness to adjust to operational demands.
• Decisiveness and confidence in handling service challenges.

Top Priorities of the Role

• Deliver a superior customer experience through friendly and efficient service.
• Ensure reservation details are captured and managed accurately.
• Conduct pre- and post-rental vehicle inspections and document findings.
• Prepare and process rental agreements, ensuring customers understand all terms and conditions.
• Handle and resolve customer issues and complaints professionally and promptly.

Main Duties

• Assist customers in renting vehicles and explain rental options, rates, and policies.
• Manage bookings, confirmations, and scheduling.
• Conduct detailed vehicle checks and record damages or maintenance needs.
• Process and explain rental agreements, ensuring all documentation is complete.
• Address and escalate customer concerns when necessary.

Why Work for Our Client

• A collaborative and supportive environment.
• Opportunities to grow your career and develop your skills.
• A workplace that values teamwork, communication, and initiative.

• If you meet the requirements and are ready to join a professional, high-performing team, we would love to hear from you.