Camp Manager and Field Guide

SUMMARY:
 Camp Manager – Duties and Responsibilities

• Oversee all day-to-day camp operations including housekeeping, front-of-house, and guest relations.
• Manage guest check-ins, hosting, and personalized experiences throughout their stay.
• Coordinate with departments (kitchen, housekeeping, maintenance, guides) to ensure seamless operations.
• Handle lodge administration: bookings, stock control, petty cash, staff rosters, and reports.
• Ensure that all health, safety, and hygiene standards are maintained.
• Manage housekeeping and laundry standards, ensuring rooms and public areas meet 5-star expectations.
• Conduct staff training, motivation, and performance evaluations.
• Manage guest feedback and resolve issues promptly and professionally.
• Maintain strong communication with Head Office and other lodge departments.
• Assist with marketing material, social media updates, and hosting VIP guests when required.

• Conduct guided game drives and bush walks in line with lodge protocols and FGASA standards.
• Provide guests with educational, safe, and memorable wildlife experiences.
• Conduct pre-drive briefings and post-drive debriefs with guests.
• Monitor and report wildlife sightings, unusual animal behaviour, and ecological data.
• Ensure vehicle and equipment maintenance (daily checks, cleaning, and reporting faults).
• Contribute to guest hosting, assisting the Camp Manager during mealtimes and special events.
• Enforce safety and ethical wildlife viewing practices.
• Participate in conservation initiatives and lodge sustainability programs.
• Maintain up-to-date knowledge of flora, fauna, and the local ecosystem.

POSITION INFO:
Camp Manager

• Hospitality Management Diploma or equivalent qualification.
• Minimum 3–5 years’ experience in a managerial or front-of-house role at a 4–5-star lodge.
• Excellent leadership, communication, and organizational skills.
• Computer literacy (MS Office, Lodge management systems such as PANstrat, NightsBridge, or ResRequest).
• Proven financial acumen (budgeting, stock control, and reporting).
• Strong guest relations and hosting skills with a warm, professional demeanour.
• Knowledge of food & beverage service standards and housekeeping operations.
• Valid driver’s license and PDP an advantage.

• Minimum FGASA Level 1 (or higher) qualification.
• DEAT/THETA Registered and in possession of a valid First Aid certificate.
• PDP (Professional Driver’s Permit) essential.
• ARH (Advanced Rifle Handling) certificate required.
• Valid SARS tax number and current guiding logbook.
• Minimum 2–3 years’ experience guiding at a Big 5 game lodge (preferably within KNP or Greater Kruger area).
• Excellent communication, interpretive, and guest engagement skills.
• Passion for conservation, wildlife, and hospitality.
• Non-smoker and of sober habits preferred.

• Proven experience working together in a remote or bush environment.
• Professional, well-presented, and guest-focused with strong teamwork and adaptability.
• Willingness to assist each other across departments when necessary.
• Both partners must be self-disciplined, responsible, and comfortable living in a remote lodge environment.