Lodge Manager

SUMMARY:
Key Responsibilities
Operational Management:
– Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination
– Lead and mentor staff across departments, fostering a culture of excellence and accountability
– Maintain high standards of service, cleanliness, and safety throughout the lodge
– Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg
– Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation
– Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience
– Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations
– Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement
– Coordinate and execute bush experiences such as picnics, gin stops, and bespoke outdoor setups, tailored to guest preferences
– Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations
Administrative & Financial Management
– Manage lodge budgets, revenue tracking, and expense control to ensure financial sustainability
– Prepare and submit accurate daily, weekly, and monthly financial and performance reports
– Reconcile petty cash, credit card transactions, and supplier invoices, maintaining transparent records
– Monitor Property Management System (PMS) trial balances and resolve discrepancies promptly
– Support internal and external audits by ensuring compliance with financial controls and standard operating procedures
– Oversee inventory management and conduct regular stock takes across departments
– Investigate financial variances and implement proactive cost-control measures to optimize lodge operations
Guest Experience
– Personally welcome guests and ensure their stay exceeds expectations
– Handle guest feedback with professionalism and empathy
– Uphold confidentiality and protect guest and lodge property
Staff Leadership
– Lead recruitment, onboarding, and performance management of lodge and camp staff.
– Conduct training, appraisals, and disciplinary procedures in line with company policy.
– Foster a culture of excellence, respect, and continuous development.
– Build strong interdepartmental relationships to ensure operational effectiveness
Compliance & Sustainability
– Actively participates in the Health and Safety committee to uphold workplace standards.
– Well-versed in Employment Equity principles and reporting requirements.
– Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required.
– Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
– Maintain up-to-date licences and permits for camp operations and staff.
– Champion eco-conscious practices and community development initiatives.
Health & Safety
– Implement emergency procedures and ensure staff training and drills.
– Maintain compliance with OHS legislation and lodge standards.
Reporting & Communication
– Maintain clear communication channels with staff, guests, and senior leadership.
– Provide regular updates on lodge performance, guest feedback, and operational incidents.
– Support internal and external audits and ensure documentation accuracy.
Continuous Improvement
– Analyse feedback to identify areas for enhancement.
– Introduce innovative ideas aligned with the Lodge brand.

POSITION INFO:
Minimum Experience & Requirements

• 3-5 years’ experience in luxury lodge or hospitality management, with strong administrative exposure
• Strong leadership, interpersonal, and crisis management skills.
• Excellent communication and financial acumen.
• Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera).
• Valid driver’s licence
• First aid training and knowledge are beneficial.
• Fluency in English; knowledge of Shangaan or other African languages is advantageous.
• Professional, detail-oriented, and guest-centric.
• Adaptable, resilient, and composed under pressure.
• Self-disciplined, punctual, and respectful.
• Passionate about hospitality, nature, and cultural engagement.
• Able to work independently and take full responsibility for tasks.
• Strong organisational skills and financial acumen.
• Warm and welcoming demeanor with a commitment to excellence.