Camp Manager / Reservationist Couple

SUMMARY:
Luxury Safari Lodge based in the Greater Kruger area is currently looking for a Camp Manager / Reservationist Admin Couple.
 

POSITION INFO:
Camp Manager:
 
Duties:
 
Oversee all aspects of daily camp operations in partnership with Lodge Management.
Ensure seamless coordination across departments to maintain high service standards.
Manage logistics, maintenance, and hygiene protocols across camp facilities.
Sales of beverages and handcrafted curios to enhance the guest experience.
Deliver personalised, world-class hospitality to every guest.
Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
Resolve guest concerns promptly and professionally.
Support recruitment, training, and performance management of camp staff.
Foster a culture of excellence, respect, and continuous development.
Uphold disciplinary protocols and resolve internal conflicts with integrity
Assist in budget development and cost control measures.
Maintain accurate inventory and financial reporting systems.
Conduct monthly, quarterly, and annual stock takes.
Ensure adherence to regulations, environmental standards, and safety protocols.
Maintain up-to-date licences and permits for camp operations and staff.
Champion eco-conscious practices and community development initiatives.
Implement emergency procedures and uphold sanitation and food safety standards.
Ensure medical readiness and trauma response capabilities.
Provide regular performance updates to senior management.
Maintain clear communication channels with staff, guests, and leadership
Analyse feedback to identify areas for enhancement.
Introduce innovative ideas.
 
Requirements:
 
Grade 12
A formal qualification
At least 3 years’ experience in camp or lodge management.
Strong leadership, interpersonal, and crisis management skills.
Must demonstrate maturity, professionalism, and excellent communication skills.
Valid driver’s licence and off-road driving proficiency.
First aid training and basic mechanical/electrical knowledge are beneficial.
Proficient in Microsoft Office.
Warm, professional, and guest-centric demeanour.
Adaptable, resilient, and composed under pressure.
Detail-oriented with high standards of cleanliness and presentation.
Self-disciplined, punctual, and respectful.
Capable of working independently, handling pressure, and taking full responsibility for tasks.
 
Reservationist / Lodge Administrator:

Plays an integral role in the reservations, guest service and organisational strength of the lodge. The candidate will provide support to all departments; they should have good verbal and written communication skills and a strong ability to multi-task.
 
Duties:
 
Respond to reservations enquiries accurately, timeously and courteously
Handle guest enquiries while establishing rapport with guests during booking process
Maintain effective customer relationships and actively resolve guest complaints
Ensure accurate information, quoting, booking and detailed capturing of reservations
Maintain client database to ensure all guest information / details are complete
Maximise sales, upselling of other revenue streams
Overseeing office organization – (Emails and Telephone)
Supplier relationships
Order stock as requested by each department & ensure all orders are received and follow up on backorder or any credits due.
Processing and receiving of orders.
Preparing and reconciling statements
Assisting with "Month End" tasks and balancing of stock
Assisting the Lodge Manager with allocated daily tasks
Sourcing items as required for lodge operation.
Coordinating the vehicle fleet and control of diesel stock.
 
Requirements:
 
Grade 12
A formal qualification
At least 2+ years’ experience in a similar position
Driver’s license
Fully computer literate
Ability & willingness to learn.
Team player
Ability to work under pressure and be list / task orientated.