Camp Manager

SUMMARY:
A Big Five luxury safari camp in the Waterberg, Limpopo is seeking an experienced and highly motivated Camp Manager to take responsibility for the day-to-day operational management of the camp and overall guest experience.
The successful candidate will have a strong luxury hospitality background, excellent attention to detail and proven experience in a luxury safari lodge or tented camp environment.

POSITION INFO:
REQUIREMENTS:
- Minimum 5 years' experience in a Camp Manager, Lodge Manager, Assistant General Manager or similar senior hospitality management position
- Previous luxury safari lodge, tented camp, private villa, 5-star lodge or high-end hospitality experience
- Strong leadership and people-management skills
- Excellent guest relations and communication skills
- Strong luxury service and guest hosting experience
- Experience managing Housekeeping and maintenance requirements
- Strong stock management and financial control experience
- Experience with beverage stock and sales
- Experience with curio/retail sales advantageous
- Strong administrative and reporting skills
- Computer literate with Microsoft Office and hospitality systems experience
- Valid driver's licence and ability to drive in a safari environment
- Passion for hospitality, conservation and the safari industry
- Mature, professional, hands-on and able to work independently
- Contactable references from at least three previous managers/employers

KEY RESPONSIBILITIES:
- Take full responsibility for the day-to-day running of the camp
- Oversee the complete guest journey from arrival through departure
- Personally oversee guest arrivals, departures, meals and special occasions
- Ensure personalised and exceptional guest service
- Manage guest preferences, dietary requirements and special requests
- Lead, motivate and manage the camp team
- Conduct daily staff briefings and monitor staff performance
- Identify training requirements and assist with staff development
- Conduct daily inspections of guest tents and public areas
- Ensure Housekeeping and camp standards are consistently maintained
- Oversee maintenance requirements and preventative maintenance
- Oversee Food & Beverage operations and meal service
- Monitor beverage stock, sales and wastage
- Manage stock, purchasing, supplier requirements and regular stock takes
- Monitor revenue opportunities, guest charges and additional services
- Maintain accurate financial controls and operational reporting
- Ensure health, safety, hygiene and security standards are maintained
- Liaise with Head Office and senior management
- Ensure company policies, procedures and SOPs are implemented

PACKAGE:
- Single live-in position
- Accommodation provided
- Meals included
- Salary: R16,000 – R18,000 per month, depending on experience
- Compulsory provident fund
- 7 consecutive days off per month
- 21 consecutive days annual leave

LOCATION: Waterberg – Limpopo
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