Camp Manager

SUMMARY:
This iconic lodge set within a spectacular private reserve bordering the Kruger National Park is seeking a passionate and guest-focused 𝗖𝗔𝗠𝗣 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 to join their exceptional team.

POSITION INFO:
If you're someone who gives passionately to your role, places the guest experience at the heart of everything you do, and cares deeply about the sustainability of communities and the environment, this could be the perfect position for you!

Core Criteria:

• At least 1 year’s relevant experience within a 5-star operation
• Previous experience in a guest-facing hospitality or service environment
• Managerial experience essential
• Strong leadership and team management ability
• Exceptional guest relations and hosting skills
• Professional, courteous and highly presentable
• Strong organisational and problem-solving abilities
• Creative, flexible and able to think laterally
• Ability to remain composed and deliver exceptional service under pressure
• Passion for personalised guest experiences and “guest delight”
• Strong administrative skills, with MS Office knowledge essential
• PANstrat knowledge advantageous
• Wine and food experience preferred
• Ability to host additional guest experiences such as fitness, archery, cooking, arts or crafts advantageous
• Valid, unendorsed South African driver’s licence essential
• Positive, proactive attitude with a willingness to learn, grow and receive feedback

• Prepare personalised welcome, departure and special occasion notes for guests
• Manage guest check-ins and check-outs, dietary requirements and special requests
• Meet and host guests and conduct site inspections
• Plan each guest’s stay and create personalised touchpoints throughout their experience
• Develop creative and memorable guest delights both at the lodge and in the bush
• Ensure guest information and preferences are accurately communicated across departments
• Continuously review the guest experience and identify opportunities to elevate the product
• Ensure luxury standards and guest experience requirements are consistently maintained
• Check breakfast, lunch, tea and dinner setups and host meals
• Work closely with the Kitchen, Butler and Bar teams to ensure smooth service
• Review guest feedback and scores and develop solutions to address areas requiring improvement
• Ensure guest areas and arrival rooms are presented to the required standards
• Work closely with the Butlers, Operations Manager and Lodge Manager to consistently exceed guest expectations
• Assist management with monthly stock takes, stock orders and general stock control
• Assist with guest bills, daysheets, gratuities and other lodge administration
• Maintain open communication between departments to ensure guest information flows freely
• Support lodge operations when the Hospitality Manager or Operations Manager is on leave
• Assist in the Safari Shop when required
• Help develop and enhance outreach programmes
• Remain up to date with LMS requirements and Meta compliance
• Support the integration of the digital daysheet, ensuring guest preferences and experience-related notes are accurately captured
• Participate in training, remain aware of hospitality trends and share knowledge with fellow team members

• Live-in position
• Opportunity to work within an internationally recognised luxury safari brand
• Exposure to exceptional 5-star lodge operations and personalised guest experiences
• An environment that encourages learning, innovation and professional growth