Call Centre Manager

SUMMARY:
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POSITION INFO:

Location: La Mercy
Industry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | Distribution

The Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions.

Key Responsibilities:

• Manage and lead a technical sales call centre team to achieve sales and performance targets

• Provide strong leadership, coaching, and mentorship to team members

• Monitor call centre KPIs, sales metrics, and service levels

• Develop and implement strategies to improve sales performance and customer experience

• Work closely with technical and operations teams to ensure accurate product knowledge and solutions

• Ensure compliance with company policies, processes, and quality standards

• Prepare and present regular performance and sales reports to senior management

Minimum Requirements:

• Minimum of 3 years’ experience in a call centre managerial or supervisory role

• Proven leadership and people management skills

• Excellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environments

• Strong sales acumen with experience managing technical sales teams

• Excellent communication, problem-solving, and decision-making skills

• Ability to perform under pressure and manage multiple priorities

Key Competencies:

• Strong leadership and team development capabilities

• Strategic thinking and results-driven mindset

• High level of technical understanding and adaptability

• Customer-focused with a sales-oriented approach