Call Centre Agent

SUMMARY:
A leading supplier of tech devices is looking for a dynamic Call Centre Agent to join their team in Sandton. In this role, you’ll handle inbound and outbound customer calls, assist with queries, resolve issues efficiently, and deliver an exceptional customer experience.

POSITION INFO:
Key Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for sales, follow-ups, or surveys (if required)
• Resolve customer complaints efficiently and professionally
• Provide accurate information about products, services, or policies
• Capture and update customer information in systems
• Meet performance targets (e.g., call handling time, customer satisfaction, sales targets)
• Escalate complex issues to supervisors when necessary
• Maintain a high level of professionalism and customer service

• Matric or equivalent
• Excellent verbal communication and active listening skills
• Previous call centre or customer service experience 
• Familiarity with customer service principles
• Strong problem-solving ability
• Customer-focused mindset
• Basic computer literacy (CRM systems, email, data entry)
• Ability to multitask and manage time effectively
• Emotional resilience and patience
• Clear speaking voice and good telephone etiquette