Call Centre Consultant – Investment Banking

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

368206

Date posted:

Monday, July 27, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.

Assist clients with investment banking products and related enquiries.

Resolve customer queries within agreed service level agreements.

Maintain accurate and up-to-date customer records.

Escalate complex issues to the appropriate departments.

Ensure compliance with banking regulations, internal policies, and procedures.

Maintain confidentiality and protect customer information.

Consistently deliver an outstanding customer experience.

Achieve quality assurance standards and performance targets.

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