Call Centre Agent

Recruiter:

Riseup Management

Job Ref:

JHB000199/AMB

Date posted:

Thursday, February 12, 2026

Location:

Durban, South Africa

SUMMARY:

Call Centre Agent – Insurance (Full Time)

Location: Durban, KwaZulu-Natal
Employment Type: Permanent / Full Time

Role Overview

We are seeking a motivated and customer-focused Call Centre Agent with experience in the insurance sector for a BPO. The successful candidate will be responsible for handling inbound and outbound customer interactions, assisting with policy queries, sales, and customer retention while maintaining high service standards.

POSITION INFO:

Minimum Requirements

Minimum 1 Year experience in an insurance call centre environment
Grade 12 / Matric
Clear criminal record
Strong communication skills (verbal and written)
Computer literate (MS Office and CRM systems advantageous)
Ability to work under pressure and meet targets

Key Responsibilities

Handle inbound and outbound customer calls professionally
Assist clients with policy queries, amendments, and product information
Promote and upsell insurance products where applicable
Ensure accurate capturing of customer information on internal systems
Maintain compliance with company and regulatory requirements
Deliver excellent customer service and maintain client relationships
Meet daily, weekly, and monthly performance targets

Competencies & Skills

Strong customer service orientation
Sales and negotiation skills
Attention to detail and accuracy
Problem-solving ability
Time management and organisational skills
Team player with a positive attitude

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