CUSTOMER SERVICE REPRESENTATIVE / BREAKDOWN COORDINATOR (SPARTAN)

Recruiter:

MPRTC

Job Ref:

CT004327/SG

Date posted:

Wednesday, June 3, 2026

Location:

Johannesburg, South Africa

SUMMARY:
An established company is seeking a Customer Service Representative / Breakdown Coordinator to manage customer enquiries, commercial vehicle breakdowns, and service-related requests. The successful candidate will coordinate between customers, dealers, workshops, and internal teams to ensure efficient communication, timely resolutions, and minimal vehicle downtime while delivering exceptional customer service.

POSITION INFO:
Requirements:

Matric
Valid Code 8 driver's licence
Minimum 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor role
Experience within the transport, automotive, fleet support, or commercial vehicle industry
Strong understanding of breakdown coordination, workshop operations, and aftersales processes
Proven ability to handle high call volumes and work effectively under pressure
Proficiency in CRM systems, spreadsheets, and document management
Own reliable transport
Willingness to work shifts, including nights, weekends, and public holidays
Additional language skills will be advantageous

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CUSTOMER SERVICE REPRESENTATIVE / BREAKDOWN COORDINATOR (SPARTAN)

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