Customer Service Clerk (Midrand - Warehouse environment)

SUMMARY:
Our client in Midrand is looking for a Customer Service Clerk. They feel Customer service is at the heart of everything they do. It is about delivering professional, efficient, and high-quality assistance to customers before, during, and after their needs are met.  

If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you.

POSITION INFO:
QUALITIES WE ARE LOOKING FOR 
-  A positive, energetic, and enthusiastic individual.   
-  Strong customer-focused mindset with a commitment to service excellence.   
-  Highly adaptable and able to perform effectively in a dynamic environment.   
-  Excellent administrative and organisational abilities.   
-  High attention to detail with a strong focus on accuracy.   
-  Ability to work efficiently under pressure.

A DAY IN THE LIFE OF A CUSTOMER SERVICES CLERK  
- Investigate and resolve customer queries and complaints, ranging from simple to complex matters.  
- Provide professional assistance to customers, ensuring they receive the most suitable solutions.  
- Manage and respond to all customer enquiries in a timely and efficient manner.  
- Support dispatch operations and collaborate closely with the dispatch team.  
- Maintain effective communication with local drivers and external sales representatives.  
- Compile monthly dispatch reports and assist with general administrative and housekeeping duties.  
- Process picking slips, convert orders, manage invoicing, and assist with order pulling and checking when required.  
- Promote teamwork and ensure smooth coordination between departments.

QUALIFICATION & KNOWLEDGE 
- Matric Certificate (Grade 12). 
- Minimum of 2 years’ experience in a warehouse environment.  
- Proficiency in Microsoft Office, particularly Excel.  
- Knowledge of K8 system (advantageous).

SKILLS & EXPERIENCE 
- Previous experience in a similar role will be advantageous. 
- Knowledge of power tools and accessories is beneficial. 
- Strong sense of accountability and pride in delivering results. 
- Excellent problem-solving and critical thinking skills. 
- Strong teamwork and collaboration skills. 
- Effective time management and the ability to prioritize tasks. 
- Excellent interpersonal and communication skills. 
- Professional conduct with a strong work ethic. 
- A proactive approach to continuously improving the 
customer experience.