CUSTOMER SERVICE OPERATOR/ADMINISTRATOR

SUMMARY:
CUSTOMER SERVICE OPERATOR/ADMINISTRATOR (Salt River) R7,500 PM Neg

POSITION INFO:

Engineering Company who produces, grinds, and sharpens all types of blades for industrial and manufacturing customers seek a Customer Service Operator/Administrator

Key responsibilities:

Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service

Follow clear instructions and guidelines for receiving and dispatching client orders

Identify and understand customer needs to provide a high quality of service

Communicate professionally with customers via telephone and E-mail for purposes of updating customers of the status of their orders

Directing customer calls to the correct department

Updating of customer payments received in our accounting package

Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved in a timely manner

Ensure action is taken to increase customer retention, loyalty and maintain Roemer’s very credible reputation

Capture Sales Orders and process Invoices accurately

Understand and adhere to the company and department standards, policies and procedures with regards to Consumer Protection Act and Occupational Health and Safety

Adhere to procedures to promote a culture where customers are treated fairly and are properly informed

Pro-active problem solving and decision-making skills

Teamwork

Required Skills and Experience:

Microsoft Outlook, Excel & Word 2010 or current

Omnia Accounting system (or similar) for Processing Sales Orders

Processing Invoices

Completing Inter Account Transfers

Billing Queries

Stock queries

Customer contact capturing

VAT calculations

Call handling on PBX

Calculator, Callipers, Ruler

Desirable Skills and Experience:

Needs excellent attention to detail when doing measurements and calculations

Must have a demonstrated ability to communicate well verbally and in writing

Must have the ability to manage time and tasks efficiently and effectively

Needs to have excellent organising skills for dispatching goods

Ability to learn and apply new skills

Self-motivated with strong team spirit

Customer first work ethic

Excellent multi-tasking skills

Team player - supports others

Personal Skills and Qualities:

Self-motivated with strong team spirit

Excellent multi-tasking skills

Ability to communicate well to both engineering and non-technical staff

Time management skills

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