Cashier

SUMMARY:
To perform the duties of operations control of the facilities of the company project in accordance with the requirements of the company & PTI Interchanges (where applicable).

POSITION INFO:
Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing:
 
The Company Rules
Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Cleaning Procedures
Health and Safety Procedures
 
PRIMARY DUTIES
Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
Inform customers of route, timetable and fare system information
Distribute public information communication material and ensure adequate stock is visible
Adhere to station operations manual
Comply with and implement all tasks and procedures as detailed in the Cashier Procedures Protocols
Undertake daily checklist before duties commence
Accurately complete all prescribed documentation for cash management
Ensure availability of customer forms at all times
Ensure stock availability of fare cards
Top up and sell fare cards
Reconcile float
Count cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safe
Ensure safe is in working order and key is available
Co-ordinate hand over to cash collection company
Operate the cash management equipment and remember the COM passwords
Conduct daily stationary and supply checks and report any problems to the supervisor
Logging cash equipment faults with relevant service providers
Undertake daily checklist at shift handover or station closure
Adhere to the prescribed uniform code and name tags at all times
Manage kiosk and ensure no unauthorised persons are allowed in the kiosk
Ensure kiosks are kept clean and tidy
Ensure validator and radio equipment is charged
HSEQ compliance, awareness and checklists
Comply with all the instructions and requests from station management and supervisors
 
SECONDARY DUTIES
Perform ambassador tasks as per ambassador procedures
Perform validator tasks as per validator procedures
Comply with shift schedule

It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.

Key Skills and Experience
Grade 12
Previous cashier experience advantageous
Computer Literate
Understand the importance of good customer relationship skills

People and Management Skill
Excellent customer care skills
Good communication skills and ability to communicate with diverse groups of people across all levels
Customer focussed
Good attention to detail
Pro-active
Take ownership of tasks
Ability to prioritise tasks
Calm disposition

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