CONCIERGE

SUMMARY:
The Hotel Concierge plays a key role in enhancing the guest experience by offering expert advice, arranging services, and providing local recommendations. You will be the go-to person for special requests, local knowledge, and personalized assistance that adds value to every stay.

POSITION INFO:

Key Responsibilities:

• Welcome and assist guests in a warm, professional manner
• Provide information about hotel services, amenities, and local attractions
• Make reservations for restaurants, events, transportation, and tours
• Assist with directions, maps, and local area information
• Arrange for special guest requests such as flowers, gifts, or room upgrades
• Maintain up-to-date knowledge of current events, entertainment options, and local hotspots
• Handle guest concerns or complaints promptly and effectively
• Coordinate with front office, housekeeping, and other departments to ensure seamless service
• Maintain detailed records of guest preferences and special requests

Requirements:

• Previous experience in a concierge, front desk, or guest services role in a hotel environment
• Excellent knowledge of the local area (restaurants, events, tourist attractions, transport)
• Strong communication and interpersonal skills
• Impeccable grooming and a professional appearance
• Problem-solving skills and the ability to think quickly under pressure
• Fluency in English; additional languages are a plus
• Proficiency in computer systems and reservation platforms
• High school diploma or equivalent; hospitality qualification preferred