SUMMARY:
ROOMS DIVSION MANAGER
POSITION INFO:
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
We are seeking an experienced and dynamic ROOMS DIVISON MANAGER to lead and elevate the guest-facing operations of a Luxury Hotel in Cape Town.
This senior leadership role is responsible for overseeing all front office functions—including Reception, Concierge, Guest Relations, and Reservations—ensuring a seamless, personalized, and memorable guest experience that reflects the hotel’s standard of luxury.
Responsibilities:
- Provide strategic direction and leadership to all front office departments, ensuring smooth and efficient operations aligned with the hotel’s service standards.
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence, professionalism, and service.
- Oversee guest check-ins, check-outs, and all related front desk procedures, ensuring a warm and efficient welcome and departure experience.
- Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.
- Ensure optimal staffing levels, scheduling, and resource allocation to maintain service quality at all times.
- Collaborate closely with Sales, Housekeeping, Food & Beverage, and Maintenance teams to deliver cohesive guest experiences.
- Handle VIP arrivals, special requests, and escalated guest concerns with discretion, care, and problem-solving efficiency.
- Oversee the accurate management of reservations, billing, and room inventory to maximize occupancy and revenue.
- Ensure full compliance with health and safety regulations, data privacy policies, and hotel operating procedures.
- Leverage technology and systems (e.g., Opera or similar PMS) to streamline operations and improve guest service delivery.
Requirements:
- Minimum 5–7 years of progressive front office leadership experience in a luxury hotel environment.
- Proven experience managing large teams and multiple guest service touchpoints.
- Strong understanding of front office systems, revenue management, and hotel operations.
- Exceptional leadership, communication, and interpersonal skills.
- Highly organized with excellent attention to detail and a guest-centric mindset.
- Proficient in PMS software (preferably Opera), Microsoft Office Suite, and digital guest experience tools.
Please e-mail Lauren your applications directly to
