Block Management Assistant

SUMMARY:
The Block Management Assistant provides administrative support across UK property portfolios while ensuring compliance with task deadlines and supporting effective client communication

POSITION INFO:

 Block Management Assistant

Join a UK property management business in a fully remote role supporting block management operations, with a clear pathway into Block Management or Compliance/Health & Safety.

Location: Remote (Focus on Cape Town) | Working Arrangement: Remote | Working Hours: UK Hours (8:00 am–5:00 pm or 9:00 am–6:00 pm, including a 1-hour lunch break) | Salary: R26,500.00 – R28,500.00 per month (£14,500 – £15,600 per annum)

ABOUT OUR CLIENT

Our client is a UK property management business specialising in block management across the United Kingdom. The business operates within a fully remote, fast-paced environment and supports a growing portfolio of managed properties.

The organisation operates with open communication, a flat hierarchy, and senior leadership that works closely with the wider team. As the business expands its remote support function, they are establishing their first South African-based Block Management Assistant role to support their UK operations.

THE ROLE: BLOCK MANAGEMENT ASSISTANT

The Block Management Assistant provides administrative support across UK property portfolios while ensuring compliance with task deadlines and supporting effective client communication. Reporting directly to the Associate Director, the role focuses on maintaining accurate records, coordinating contractor compliance documentation, responding to client enquiries, and supporting the smooth administration of block management activities.

KEY RESPONSIBILITIES

• File documentation accurately.
• Update internal CRM records.
• Draft client communications.
• Chase contractors for mandatory servicing records.
• Obtain contractor compliance documentation.
• Act as a point of contact for customer queries.
• Respond professionally and promptly to client enquiries via email and telephone.
• Maintain 100% compliance with task deadlines through the company''s internal management system.

ABOUT YOU

• Proven administrative experience, ideally within property or block management.
• Working knowledge of the UK block management and leasehold system (non-negotiable).
• Essential knowledge of the UK Landlord and Tenant Acts (1985/1987).
• Essential knowledge of the Building Safety Act 2022.
• Essential knowledge of the Fire Safety Act 2021.
• Essential knowledge of the Fire Safety Regulations 2005.
• Exceptional organisational and time-management skills.
• Strong communication skills.
• Foundation or Associate membership of TPPI or RICS is highly desirable.
• Demonstrated commitment to strict compliance with deadlines.

WHAT''S ON OFFER

• Salary of R26,500.00 – R28,500.00 per month (flat rate).
• Fully remote working.
• UK working hours (8:00 am–5:00 pm or 9:00 am–6:00 pm) with a 1-hour lunch break.
• 25 days'' annual leave plus 8 UK public bank holidays.
• Sponsorship for professional UK property qualifications after successful completion of probation.
• Clear career progression into a Block Manager or Compliance/Health & Safety Officer role within 18–24 months.
• Full work-shadowing during the first month.
• IT hardware provided.
• Medical insurance and pension benefits after successful completion of the 6-month probation period.
• IT equipment and software configuration managed remotely.
• Opportunity to join the first South African-based remote assistant role as the team expands.