B2B Customer Service / Client Relations

SUMMARY:
Specialists in high quality and ergonomic furniture have an exciting opportunity for an B2B Customer Service / Client Relations to be part of the Woodstock Office.

This person is the interface between the company and our clients. This person is responsible for a processing all orders and handling all quality issues. 
Your purpose is to minimize the friction between clients and production — making dealing with our company effortless for clients.

Having a good aptitude and attitude is a must!

R20 000 - R25 000 Per month | Permanent | Start ASAP |
Full time office based | Woodstock

POSITION INFO:
Duties:

• Process orders and quotes
• Manage (and resolve) issues as rapidly and as accurately as is possible
• Fielding calls and emails direct from clients and processing these orders
• Processing issues of varying complexity (from delivery inquiries through to error resolution)
• Participate in short daily WIP meetings
• Create and close cases in CRM or appropriate ERP solution
• Enter details into CRM
• Generate case or order acknowledgement
• Inside Sales will route customer-service issues and orders to you for processing
• You will transfer inquiries to Inside Sales when the customer is unsure of their requirements ( i.e. they don't have a list of required SKU's )