Automotive Workshop Quality Controller - Bryanston

SUMMARY:
Automotive Workshop Quality Controller - Gauteng, Bryanston
 
#DriveYourCareerForward as a quality gatekeeper in a high-performance dealership environment – where “Fixed Right First Time” is not just a slogan, it is a standard.

The role of the Workshop Quality Controller is to ensure all vehicles leaving the workshop meet strict quality standards by conducting through inspections and road tests, eliminating comebacks and driving customer satisfaction.

If you have more than 6 years’ automotive technical experience, are results focused, a go getter with a passion for the automotive world, and customer service, this opportunity is your fast track to success.

Remuneration:
R 16 000 - R 20 000 pm negotiable depending on experience – Benefits including MIBCO Provident Fund, Medical Aid Contribution

POSITION INFO:
Duties include

• Conduct road tests on completed vehicles to verify quality of workmanship
• Ensure all work carried out aligns with job card instructions
• Sign off job cards once satisfied all repairs are completed correctly
• Identify and report failed road tests, liaising with Foreman and Technicians for resolution
• Assist with pre-workshop vehicle inspections and customer road tests
• Support service reception with quick turnaround “waiting” repairs
• Maintain workshop cleanliness and oversee cleaning staff
• Ensure efficient operation of wash bay and manage wash bay staff
• Monitor trends in failed road tests and provide feedback to Service Manager
• Assist with vehicle movements (workshop, wash bay, parking, collections)
• Prepare loan vehicles for customer use
• Attend minor breakdowns when required
• Work across departments to ensure seamless aftersales service delivery
• Ensure all necessary documentation is accurately completed
• Network, promote and ensure activities are in line with focus to retail new cars
• Communicate with Sales Manager for innovative concepts to improve sales and customer base
• Develop and implement effective sales plans to stay ahead of competitors to ensure increased market share and new vehicle sales and profitability (1st & 2nd Gross)
• Build and maintain customer relationships by ensuring the highest level of customer care,

• Must have min 6 years proven Automotive aftersales experience at a franchise dealership – premium brand takes preference
• Matric (Grade 12)
• Qualified red seal technician 
• Experience within a high-volume premium brand advantageous
• Strong attention to detail and quality control mindset
• Self and Target Driven
• Ability to communicate effectively with technical teams and customers
• Hands on, proacative approach in a fast paced environment
• Strong communication and interpersonal skills
• Resilience and the ability to work under pressure
• PC Literate
• Valid Drivers License