Automotive Service Advisor - Strijdom Park

SUMMARY:
Automotive Service Advisor - Gauteng, Randburg  
 
#DriveYourCareerForward as a Top Service Advisor

Do you live and breathe cars and creating exceptional customer service experiences.  Our client, an independent, RMI approved service centre, with a reputation for quality and integrity is seeking a hands-on service advisor.

As a service advisor, you will place a crucial role in the business by acting as the primary point of contact for customers requiring vehicle maintenance and repair services.   The ideal candidate will be responsible for providing exceptional customer care and service, managing service appointments, and ensuring a smooth and efficient service process from start to finish. 
It’s all about delivering exceptional service, exceeding sales targets, and ensuring every customer leaves with a smile! As the go-to expert for clients, you’ll build strong relationships, act as a trusted advisor, and thrive on productivity, upselling, and customer satisfaction

Remuneration
R 13 000 – R 15 000 per month, depending on experience.  Benefits and incentives are offered.

POSITION INFO:
Duties include

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
• Customer Service:
  • Greet customers promptly and courteously.
  • Listen to customer concerns and provide accurate information regarding service needs.
  • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:
  
  • Schedule service appointments and manage the service calendar to maximize efficiency.
  • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
  • Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:
  • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
  • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:
  • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
  • Promote service packages, warranties, and parts to customers.
• Administration:
  • Maintain accurate records of all service transactions and customer interactions.
  • Ensure Accurate Warranty capturing
  • Process payments and ensure all financial documentation is completed accurately.
  • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

• Minimum 3 years’ Service Advisor experience in an Automotive workshop/dealership
• Strong computer skills - Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.