Automotive Service Advisor

Recruiter:

SiG Labour Corporate

Job Ref:

PTA000045/LM

Date posted:

Monday, December 2, 2024

Location:

Johannesburg, South Africa

Salary:

19000

SUMMARY:
AUTOMOTIVE SERVICE ADVISOR

The primary point of contact between the customer and vehicle service department. Responsible for ensuring that customer's needs are met and that the work is done correctly.

POSITION INFO:
EXPERIENCE, QUALIFICATIONS AND TRAINING:

Knowledge and experience in the retail motor industry
Read, write and speak English and Afrikaans
Computer Literate
Valid driver's license
Valid Matric Certificate
ASE Certification

MAIN PURPOSE OF THE JOB:

To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
The outcome that is produced is Satisfied Customers and will be considered successful when:

- The customer's needs / requirements are understood and expectations are met
- There is sound product knowledge
- Personalized service is provided
- Customers are informed

RELATIONSHIPS AND PERSONAL ACTIVITIES:

Directly responsible to the Service Manager and Foreman
Relationships with the staff

MAIN JOB FUNCTIONS:

Welcome customers and capture the relevant information, assuring that client needs are addressed.
Check vehicle in with client.
Follow-up on parts ordered, and bookings are made to suit customer daily.
Keep customers up-to-date about information on status of the vehicle.
Handle queries / concerns of customers as per the customers concerns daily.
Make out job cards, accurately and timeously and put job cards through for costing daily.
Arrange hire vehicles for customers, obtaining the necessary authority to do so.
Collect Payments from customers that are due, prior to handing back the vehicle.
Cross-departmental disciplines.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Service Advisor - Automotive Dealership - Brakpan
Location: Johannesburg
Salary:
#DriveYourCareerForward – Keen to Grow in the Motor Industry?If you have any aftersales experience within the automotive space, if you are customer focused with a passion for service and people, this could be your entry into the service advisory space.As a service advisor you will place a crucial role in the dealership by acting as the primary point of contact for customers requiring vehicle...
10 days ago

Dealership Service Advisor | Warranty Clerk
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service advisor | Warranty Clerk
Today

Commercial Vehicle Truck & Trailer Service Advisor - Pretoria
Location: Pretoria
Salary:
Remuneration: R260 000 per annum CTC + commission + compulsory provident fund + option of medical aid 50/50 (negotiable on salary) Our client has a service and Repair Division (Workshop) repairing Trucks and Trailers and are looking for an experienced and knowledgeable service advisor to join the team. Purpose Of The Job: Maximise service sales and profitability through a...
2 days ago

Dealership Service Advisor
Location: Pretoria
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service advisor
11 days ago

Dealership Service Advisor
Location: Vereeniging
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service advisor
14 days ago

Service Advisor
Location: Johannesburg
Salary:
A service advisor in the automotive industry acts as the vital link between customers and the service workshop. Their main role is to understand the customer’s vehicle issues, explain recommended maintenance or repair work, provide quotes, and keep clients updated throughout the service process. They ensure a smooth and professional customer experience while supporting the workshop team by c...
14 days ago

Dealership Service Advisor
Location: Pretoria
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service advisor
30 days ago

Junior Service Advisor
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Junior service advisor
Today

New Vehicle Sales Executive - Gauteng, Edenvale
Location: Johannesburg
Salary:
#DriveYourCareerForward by working for an exciting vehicle brand.Calling all seasoned Vehicle Sales Executives! Our client, a leading and well-respected franchise dealership is on the hunt for TOP TALENT to join their sales team!As a Sales Executive, your role will be to plan, implement, and manage all sales and promotional initiatives for the vehicle brand. You will be responsible for achie...
Today

Used Car Sales Executive - Brakpan
Location: Johannesburg
Salary:
Used Vehicle Sales Executive - Gauteng, Brakpan #DriveYourCareerForward with a turbocharged opportunity at this well-established dealership in Brakpan.Our client, a reputable dealership in Brakpan is seeking a focused and committed, young and energetic Used Car Sales Specialist.The ideal candidate will have a passion for sales, a strong drive to meet and exceed targets, and a commitment...
Today

Automotive Service Advisor

Similar jobs you might be interested in:

Jobseekers

Recruiter

General