Automotive Service Advisor

SUMMARY:
AUTOMOTIVE SERVICE ADVISOR

The primary point of contact between the customer and vehicle service department. Responsible for ensuring that customer's needs are met and that the work is done correctly.

POSITION INFO:
EXPERIENCE, QUALIFICATIONS AND TRAINING:

• Knowledge and experience in the retail motor industry
• Read, write and speak English and Afrikaans
• Computer Literate
• Valid driver's license 
• Valid Matric Certificate
• ASE Certification

• To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:

• Directly responsible to the Service Manager and Foreman
• Relationships with the staff

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow-up on parts ordered, and bookings are made to suit customer daily.
• Keep customers up-to-date about information on status of the vehicle.
• Handle queries / concerns of customers as per the customers concerns daily.
• Make out job cards, accurately and timeously and put job cards through for costing daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross-departmental disciplines.