Automotive Aftersales Service Advisor - Edenvale

SUMMARY:
Automotive Aftermarket Service Advisor - Gauteng, Edenvale
 
#DriveYourCareerForward as a Service Advisor with a reputable dealership in Edenvale.

Looking to put your customer service horsepower to better use and accelerate your career in a fast-paced dealership environment?  We are recruiting a sharp service driven Automotive Aftermarket Service Advisor for our client.

The Service Advisor is responsible for managing the full customer journey within the After-Sales department, with a strong focus on OEM standards and exceptional service delivery. You will oversee the end-to-end service process, from initial booking and check-in, through workshop coordination and costing, to final handover, ensuring customers receive a seamless experience and their vehicle is serviced to factory-approved standards.

You will coordinate internal and external service requirements, manage workflow and system processes, and maintain strict compliance with financial, OEM, and dealership protocols. Strong customer communication, job card accuracy, and the ability to work closely with technicians and parts teams are key to driving high CSI scores and customer loyalty.

Remuneration
Market related salary depending on experience plus a lucrative performance incentive, Benefits and incentives are offered.

POSITION INFO:
Duties include
Customer Experience & Relationship Management

• Deliver a professional, high-calibre customer service experience throughout the service cycle
• Support the workshop, parts, finance, and sales teams to ensure timely updates and transparent communication
• Facilitate smooth vehicle check-in, status feedback, and hand-over
• Uphold ethical practices and maintain dealership brand standards
• Strive to achieve OEM CSI and Balance Scorecard performance targets
• Adopt a customer-first approach with empathy and solution-driven communication
• Maintain a polished, professional presence in all customer interactions

• Prepare accurate service quotes and gain customer approval within warranty guidelines
• Monitor and manage service, repair, and warranty claims
• Assist with warranty audit preparation
• Generate reports as required by management
• Ensure adherence to OEM and dealership financial controls

• Manage bookings, job card opening and closing, and service follow-ups
• Provide ongoing updates to customers on Work-In-Progress (WIP)
• Work within dealership systems (CMS, Evolve, IAL or similar)
• Ensure workshop readiness, workflow efficiency, and quality assurance
• Liaise with workshop staff to support accurate diagnosis and timely service delivery

• Follow all workplace health, safety, and hygiene standards
• Engage in daily hands-on service support activities where required

• Matric / Grade 12 (a relevant tertiary qualification advantageous)
• 3–5 years’ experience as a Service Advisor in a dealership environment
• Strong technical knowledge of vehicle servicing & parts processes
• Haval, BAIC, Tata GWM, Suzuki, Mahindra brand experience – advantageous
• Excellent communication in English & Afrikaans
• Strong customer-handling, admin, and negotiation skills
• Proficient in MS Office + dealership systems (CMS, Evolve, IAL, etc.)
• Valid drivers licence & medically fit for active workshop interaction
• Clear criminal record (verification will apply)
• Residing in or near East Rand / Eastern Suburbs preferred