Regional Head of Training - Sales & Customer Experience

Recruiter:

ARCS

Job Ref:

PTA001593/FS

Date posted:

Friday, October 30, 2026

Location:

Johannesburg, South Africa

Salary:

40000 Monthly

SUMMARY:
Regional Head of Training – Sales & Customer Experience
Industry: Automotive / Motor Retail

Location: Johannesburg - Regional – Travel between dealerships required

Key Responsibilities:

Develop and implement regional training strategies and annual training programmes.
Design and facilitate training for sales, aftersales and customer-facing teams.
Coach sales executives on prospecting, lead management, closing techniques and customer service.
Provide practical, on-the-floor coaching to improve sales performance and customer experience.
Train dealership staff on customer communication, complaint handling and service delivery.
Monitor and ensure compliance with OEM training requirements and certifications.
Manage skills development processes, including WSP/ATR submissions, merSETA and B-BBEE skills development reporting.
Identify skills gaps and implement targeted training interventions.
Monitor training effectiveness, sales performance and CSI results.
Develop future leaders through mentoring and employee development.
Compile training reports and provide recommendations to senior management.

POSITION INFO:
Minimum Requirements:

Minimum 5 years' experience in Training, Learning & Development or Performance Coaching.
At least 2 years' experience in a senior, management or regional training role.
Automotive / motor retail experience strongly preferred.
Proven experience in improving employee performance through training and coaching.
Facilitator or Assessor qualification (ETDP SETA, Services SETA or merSETA) advantageous.
Experience with WSP/ATR submissions and Skills Development Facilitator (SDF) responsibilities advantageous.
Valid driver's licence.
Willingness to travel between dealerships.

Required Skills:

Excellent presentation, facilitation and coaching skills.
Strong leadership and communication abilities.
Excellent interpersonal and stakeholder management skills.
Strong planning, organisational and analytical abilities.
Results-driven with a focus on sales performance and customer satisfaction.
Proficiency in digital learning platforms and training technologies.

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