Assistant Team Leader – Virtual Sales

SUMMARY:
Assistant Team Leader – Virtual Sales 24/7 ai

THE ROLE
 
Are you a driven leader with a passion for sales and team development? We're looking for an Assistant Team Leader – Inbound Sales to lead a dynamic team of agents in delivering exceptional customer experiences while driving sales performance. This is a hand – on leadership role for someone who doesn't just manage – they elevate.

KEY RESPONSIBILITIES

• Serve as the first point of contact for all agents and SMEs on the blended process team
• Run energising pre – shift meetings to align the team on daily goals and current objectives
• Communicate targets clearly on a daily, hourly, and monthly basis to frontline associates
• Audit individual agent performance against goals on an hourly basis to identify improvement opportunities
• Deliver constructive, meaningful feedback on agent skills and performance
• Review and audit passive and negative survey chats per agent daily (real – time)
• Communicate training and policy & procedure needs to the appropriate training teams
• Drive sales performance and consistently exceed targets
• Handle escalations and ensure outstanding customer satisfaction
• Manage attendance, adherence, and overall team productivity
• Conduct CSR screening interviews as required
• Collaborate cross – functionally with WFM, QA, and Operations teams
• Maintain a minimum 1:15 supervisor – to – agent ratio

POSITION INFO:
WHAT YOU BRING

• Minimum 3 years of call center / sales experience
• At least 1 year in a Team Leader or leadership role
• Strong sales acumen and proven coaching ability
• Excellent communication and people management skills
• Ability to thrive in a fast – paced, target – driven environment