Assistant Store Manager - Knysna

SUMMARY:
-

POSITION INFO:

We are looking for a dynamic, results-driven Assistant Store Manager to lead our team and oversee all aspects of store operations. The ideal candidate will be passionate about retail, committed to customer satisfaction, and ready to drive performance and profitability.

Key Responsibilities

Operational Management

• Drive and achieve store sales objectives.

• Maximise income streams through add-ons, gross profit, and other opportunities.

• Monitor and improve store performance through effective planning and execution.

• Ensure consistent implementation of merchandising standards and marketing initiatives to attract and retain customers.

Inventory Management

• Maintain optimal stock levels to support sales targets.

• Ensure accurate receiving, storage, and control of inventory.

• Monitor shrinkage and implement corrective action where required.

Customer Service

• Deliver a superior in-store experience and exceed customer expectations.

• Review mystery shopper reports and implement improvement plans where necessary.

• Ensure timely resolution of customer complaints.

• Foster a culture of service excellence among staff.

People Management

• Train, mentor, and develop employees to ensure correct competencies.

• Implement succession planning and support career growth.

• Drive consistent performance management and maintain positive employee relations.

Administration & Compliance

• Ensure compliance with all company policies, procedures, and systems.

• Oversee daily cash-ups, safe checks, alarm checks, and accurate record keeping.

Requirements

• Proven experience in a retail management role.

• Strong leadership, communication, and problem-solving skills.

• Ability to work retail hours, including weekends and public holidays.

• Willingness and ability to relocate if required.

• A results-driven mindset with a focus on customer satisfaction and team development.