SUMMARY:
Assistant Lodge Manager
POSITION INFO:
ASSISTANT RESIDENT MANAGER
Bela Bela, Limpopo | Luxury 5-Star Safari Lodge
An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager.
We are looking for a strong, hands-on leader with a solid background in luxury lodge operations, excellent Front Office and Food & Beverage management experience, and the ability to take charge of the lodge in the absence of the Resident Lodge Manager.
THE ROLE
Operations & Administration
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Assist with the day-to-day management and smooth running of lodge operations.
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Successfully oversee the lodge in the absence of the Resident Lodge Manager.
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Ensure effective Front Office management, administration and operational controls.
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Manage lodge systems, reporting, financial controls and operational procedures.
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Drive the lodge's quality plan and ensure all company standards are consistently maintained.
Guest Experience & Hospitality
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Maintain exceptional guest service standards and ensure memorable guest experiences.
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Drive hospitality standards to new levels through innovation and attention to detail.
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Build strong relationships with guests, travel agents, industry partners and the local community.
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Effectively manage guest expectations and resolve challenging situations.
Leadership & Team Development
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Lead, train, motivate and develop the lodge team.
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Provide effective operational leadership while encouraging a positive team culture.
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Lead by example and share knowledge to inspire and develop others.
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Manage performance and ensure adherence to company policies and procedures.
Financial & Operational Management
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Manage costs and maintain effective financial controls.
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Ensure operational efficiency and adherence to company standards.
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Support broader group objectives and initiatives as directed by Head Office.
WHO WE'RE LOOKING FOR
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Minimum 5 years' experience in a similar management position within a 5-star lodge environment.
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Matric qualification.
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Proven experience in Front Office and F&B management, with strong Front Office administration skills.
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Previous Front Office Management experience is essential.
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Strong leadership and team management capabilities.
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Excellent administrative, financial and computer skills.
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Knowledge of game reserve operations.
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Experience with Nebula and OPERA, or similar PMS/POS systems, is required.
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Excellent command of English, with strong interpersonal and communication skills.
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Guest-centric, innovative and solutions-driven approach.
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Well-spoken, professional and presentable.
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Ability to multitask, work under pressure and take initiative.
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Strong organisational skills, diligence and attention to detail.
A formal hospitality degree or diploma will be advantageous.
THE DETAILS
Location: Bela Bela, Limpopo
Remuneration: Market Related – depending on experience
Position: Live-in
Benefits:
Additional information: Candidates must be able to attend face-to-face interviews in Bela Bela. Unfortunately, candidates with pets cannot be accommodated due to the location.
INTERESTED?
Email your CV to
