Assistant Resident Manager

SUMMARY:
A luxury five-star game lodge in Limpopo is seeking an experienced Assistant Resident Manager to assist with the overall management and daily operations of the property.
The ideal candidate will have a strong background in Front Office and Food & Beverage management, with particular strength in Front of House administration. This is a hands-on management role requiring someone capable of successfully managing the lodge in the Resident Manager's absence while maintaining exceptional guest experiences and operational standards.

POSITION INFO:
REQUIREMENTS:
- Minimum 5 years' experience in a similar management position within a five-star lodge
- Matric essential; formal Hospitality Management qualification advantageous
- Proven Front of House and Food & Beverage management experience
- Front Office Management experience essential
- Strong Front of House administrative skills
- Experience in staff management, training and cost control
- Proven leadership and team management abilities
- Knowledge of NEBULA and OPERA or similar PMS/POS systems
- Knowledge of game reserve operations
- Good computer literacy and financial skills
- Excellent command of English, both written and spoken
- Well-presented, guest-focused and professional
- Strong organisational, interpersonal and problem-solving skills
- Able to multitask and perform under pressure
- Valid RSA ID and Driver's Licence essential
- Own vehicle recommended
 
KEY RESPONSIBILITIES:
- Assist with the overall management and daily lodge operations
- Manage the lodge in the Resident Manager's absence
- Oversee Front Office and Food & Beverage operations
- Lead, train, motivate and develop the team
- Maintain exceptional guest service and hospitality standards
- Manage administration, operational procedures and cost control
- Build relationships with guests, staff, agents and the local community
- Drive the lodge's quality plan and implement required standards
- Ensure adherence to company procedures and operational objectives
 
PACKAGE:
- Salary: Discussed individually, depending on experience and qualifications
- Permanent, live-in position
- Meals provided while on duty
- Compulsory 5% provident fund (forms part of CTC)
- Individual medical aid available, with 50% company contribution (voluntary, subject to scheme conditions)
- Candidates must be available for a face-to-face interview in Bela Bela
 
LOCATION: Bela Bela – Limpopo