Assistant Manager

 

Recruiter:

Marshalls World of Sports

Job Ref:

HR0083

Date posted:

Monday, July 11, 2022

Location:

ballito, KwaZulu-Natal, South Africa

Salary:

Negotiable


SUMMARY:
The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group.

JOB DESCRIPTION:

 

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

 

Key Performance Area

Performance Outputs

Financial + Strategic

 

  • Responsible for cash and custodian of MWOS assets in the branch
  • Responsible for cash and cash balancing of all transfers of money in the branch
  • Laying and pay-out of bets
  • Responsible for cash shortages
  • Responsible for branch’s biometrics
  • Ensure FICA compliance for all customers with specific reference to bets laid and paid

Operational  

  • Ensuring the branch is clean and presentable to MWOS clients
  • Ensure accountability in respect of operating hours are strictly adhered to
  • Paying out of bets
  • Responsible for administration and paperwork including cash handover document
  • Responsible for safety and security of all assets
  • Cash takings, access to the safe and custodian of MWOS premises
  • Responsible for opening, closing, monthly and branch reports
  • Ensure related marketing and betting information displayed is current and relevant
  • Ensure weekly stock takes and orders are done accurately and correctly
  • Ensure daily bar stock takes are done accurately and correctly

Customer + Relationship

  • Ensuring branch staff provide efficient and quality customer service
  • Opening and closing of customer accounts in conjunction with Telebetting
  • Ensure customers’ needs are met and that turnaround time in term so service is low

Leadership + People

  • Ensuring that the policies, procedures and operating instructions are implemented and followed by all employees
  • Ensure staff compliance with all reasonable instructions

Innovation

  • Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department
  • Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

  • Stakeholder engagement
  • Bilingual
  • Achieving personal work goals and objectives
  • Adhering to principles and values
  • Deciding and initiating action
  • Delivering results and meeting customer expectations
  • Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
  • Record keeping skills;
  • Strong customer service focus

Generic Competencies:

  • Leadership
  • Inter and Intrapersonal Skills
  • Communication Skills – written + verbal
  • Problem solving skills
  • Accuracy + Attention to detail
  • Time Management Skills
  • Co-ordination Skills
  • Team Working Skills
  • Professionalism
  • Honesty + Integrity
  • Innovative
  • Patience + empathetic

 

Values

  • Passion
  • Proactive
  • Accountability and Ownership
  • Change
  • Teamwork
  • Service Excellence

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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