ZMO 19594 - Lodge Manager (EC)

Our client is seeking a hands-on, fit and healthy Lodge Manager who is energetic, visible and comfortable moving around the property and being actively involved in daily operations. The ideal candidate must have a firm and disciplined management style, with the confidence to enforce policies, procedures and service standards while holding staff accountable.

Key Responsibilities:

• Take overall responsibility for the daily operations and performance of the lodge.
• Lead and coordinate Front Office, Guest Relations, Housekeeping, Food & Beverage, Kitchen and Maintenance departments.
• Conduct daily briefings, property inspections and operational readiness checks.
• Coordinate arrivals, departures, occupancy, special requests and departmental workloads.
• Ensure consistently high guest service standards and build strong relationships with guests.
• Manage guest complaints, service recovery and guest feedback across platforms such as GuestRevu and TripAdvisor.
• Monitor and maintain room, public area, dining and overall property standards.
• Manage operating budgets, forecasts, monthly P&L results and cost control.
• Oversee payroll, purchasing, stock, wastage, utilities, supplier performance, cash and billing controls.
• Work closely with Reservations and Sales to support occupancy, revenue, repeat business and profitability.
• Ensure high standards across Food & Beverage, including menu standards, dietary requirements, food hygiene and cost control.
• Oversee housekeeping, laundry, linen, amenities and room turnaround standards.
• Take responsibility for property maintenance, asset care, preventative maintenance and repairs.
• Lead recruitment, induction, rostering, performance management and staff development.
• Coach and develop departmental leaders while maintaining a positive, accountable team environment.
• Ensure compliance with health, safety, security, food safety and environmental procedures.
• Maintain emergency readiness and coordinate responses to operational incidents.
• Identify operational issues early, implement corrective action and ensure matters are followed through to resolution.
• Provide accurate monthly reporting covering financial performance, guest feedback, staffing, maintenance, incidents and priorities.